DATA SECURITY & INTEGRITY

1. Hosting & Data Centres

Your data is hosted in Amsterdam across Tier III–class facilities:

• Equinix and Liquid Web data centres
• Physical & IT security with restricted access and 24/7 on-site teams
• Continuous monitoring of power, cooling, and network load
• Service continuity through redundant power, UPS, and backup generators

2. Physical & Environmental Security

• Dedicated hosting areas with controlled entry and comprehensive video surveillance (interior & exterior)
• Fire protection systems, HVAC climate control, and environmental sensors
• Power redundancy: dual feeds, UPS, and generators to maintain uptime

3. Platform & Network Security

• Encryption in transit via SSL/TLS (256-bit)
• Firewalls, network segmentation, and hardened configurations
• Anti-malware controls and routine patching
• Access controls with authentication and least-privilege principles

4. Monitoring, Backups & Availability

• 24/7 monitoring of server performance and availability
• Backups: daily rolling backups (7 days) plus weekly backups (4 weeks)
• Historical uptime: over 99.9% since 2017
• Bandwidth quality ensured via continuous load analysis

5. Incident Response & Support

• Contractual intervention window: incident resolution targeted within 1 hour (08:00–18:00)
• Runbooks and escalation paths for critical events

6. Data Protection & Compliance

Your professional data is stored and processed in line with applicable local regulations and our internal security policies.

• Clear data retention and deletion procedures
• Vendor due-diligence and confidentiality commitments
• Ongoing security reviews and improvements

7. Secure Access

Access to your database occurs via the Jouver web interface. All exchanges between your devices and our servers are encrypted with SSL/TLS using a 256-bit key.

8. Contact Us

Email our team: [email protected]